Frequently Asked Questions

Payments
What payment methods do you accept?

We accept payments via credit and debit cards, processed securely through Shopify Payments. All payments must be authorized before your order is finalized.

Payments

Shipping & Delivery
How long does shipping take?

Orders are shipped within 3–5 business days using standard carriers. Shipping costs are calculated at checkout.
What happens if there's a delivery delay?

We are not responsible for delays caused by factors beyond our control, such as weather, incorrect addresses, or carrier issues.

Returns, Refunds & Issues
Do you offer refunds or returns?

Due to the perishable nature of our products, all sales are final unless the product is defective or damaged as a result of an error on our end.
What should I do if my order arrives damaged?

If your banana bread arrives defective or damaged due to our mistake, contact us within 7 days of delivery at hello@katibakes.com with your order number and photos. We’ll offer a refund or replacement, depending on availability.
Can I get a refund if I don’t like the taste?

Unfortunately, we do not offer refunds for taste preferences or buyer’s remorse. Refunds are only available for verified defects or damages.
Do you refund shipping costs?

Shipping fees are non-refundable. If the error was ours and we send a replacement, we will cover the shipping for that replacement.

Product Care & Storage
Care Instructions:

In the unlikely event of leftovers:

  • Store on the counter for approximately 5–7 days
  • Freeze for up to 6 months (wrap snugly in plastic wrap and aluminum foil)
  • Remove from freezer the night before serving
  • Reheat in the oven, microwave, toaster, or enjoy as is

Legal & Policies
Can I use your website content or recipes?

No. All content on katibakes.com — including recipes, images, and branding — is protected intellectual property. Reuse without written permission is prohibited.
Where are you located and what law governs your business?

Kati Bakes LLC is based in New York, and our website and services are governed by New York State law.